Terms & Conditions
Let us put you in a Sugar Mood!
Hi, I am Dani, the cake maker behind the Sugar Mood brand. I am a self-taught cake maker but I want to assure you I am fully insured, holding a Food Safety level 2 certificate and registered as a food business with the Wychavon council. All cakes and bakes, provided by me, are subject to the following terms and conditions.
Paying the outstanding balance is considered as confirmation that you have read and agreed to them.
Ingredients & Allergens
All my cakes are baked from scratch with ingredients of the highest quality.
They are made to be eaten on the day of the celebration and maximum one to two days after.
All products contain or may contain one or more of the following:
Wheat Eggs Milk Nuts Gluten Peanuts Soy Lupin
All my bakes are made in a home kitchen where other products containing known allergens are handled, eg, celery, cereals containing gluten, crustaceans (such as prawns, crabs and lobsters), fish, molluscs (such as mussels and oysters), mustard, sesame, soybeans, sulphur dioxide and sulphites.
Every effort is taken to keep ingredients separate, however it is not guaranteed there will be eg. zero gluten in your product (or other allergen, as appropriate).
Some food colours may have an adverse effect on activity and attention in children.
Full list of ingredients and allergen used for a specific product can be made available by request before the order is placed.
Please discuss with me any allergy/dietary requirements before making an order.
How To Order
All orders can be placed through Get In Touch section ot through the Enquire Now button.
Information required:
• Date for collection/delivery
• How many serving?
• Flavour
• Theme/Design
• Allergy Requirements
Please allow minimum of one week notice for celebration cakes and a month notice on wedding cakes however I will accept short notice cakes subject to the availability of the date required and additional charge might be applied.
All cake requests with photo reference, can only be reproduced by Sugar Mood Cakes as my interpretation of that cake and will not be an exact reproduction of the cake in the picture.
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The invoice should be paid by the due date shown or the order will be automatically cancelled. A 50% deposit is required on placement of order for orders over £100, which is deducted from the final balance payable. A non-refundable booking fee of £50 is required to secure a date if the event is more than 9 months ahead. Deposits are non refundable and non transferable.
The remaining balance for all celebration cakes is payable 2 weeks before the collection/delivery date. For the wedding cakes, 1 month before the event date.
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The date of your final payment is the final date for any changes of size, style or flavors of the cake. Any changes requested cannot be guaranteed and may be subject to additional charges.
Delivery and setup charge depends on the location of the venue and will be stipulated in the final price.
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Payments
Storage
Some cakes with specific fillings have to be refrigerated to guarantee the freshness of the ingredients used. The guideline for storage will be provided on the day of collection.
Cakes with sugar paste (the soft icing covering the cake) and specific fillings can be refrigerated, preferably in the box they were supplied in. Refrigeration may cause condensation and colours to run and affect the quality of the cake itself.
Your cake is baked to ensure it is fresh for the date of your event. Sugar Mood Cakes cannot guarantee its quality if it’s consumed more than 48 hours after the event. Please remember your cake will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life.
Freezing the cake preserves the taste of the sponge and icing as much as feasibly possible, but please bear in mind that it will affect the visual appearance of the icing, as condensation may form upon defrosting.
Food hygiene regulations recommend that food should be frozen for a maximum of 3 months.
Cancellation
All customer cancellations are non refundable. In case of illness or any unforeseen circumstances leading to inability to produce the cake, Sugar Mood Cakes will give full refund.
Any refund given for disputes regarding a cake design or production of a design are completely at the discretion of Sugar Mood Cakes and are not automatic. Full refunds will never be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied. The cake needs to be returned to Sugar Mood Cakes for the refund to be discussed.
Liability
I will work with you to ensure you are completely happy with your order. I shall not be held responsible for your cake order once it has been collected or delivered.
I reserve the rights to use any image of a cake made by Sugar Mood Cakes for publication in all appropriate media, social media, website, etc.
Collection & Delivery
Cakes are to be collected from our premises at a pre-arranged time and date only.
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Delivery available for extra charge and subject to availability.
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If you are collecting and transporting the cake to the event location, please make sure the cake box is placed on a straight firm anti slip surface as the footwell or boot and no other items can roll or fall and damage the cake.
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In the cold weather, make sure the heating on this area is off. In hot weather, please keep the cake away from direct sunlight, preferably use air conditioner to keep it nice and cold.
Hired equipment
If you require a cake or cupcake stand for your event, don't hesitate to discuss it with me.
Deposits are taken for all equipment (special cake stands, cupcake holders, etc.). All equipment must be returned within 5 days of the event date (unless alternative arrangements have been agreed prior to event in writing) or extra charges may be applied to cover hire costs. Any damages to equipment will incur a reduction of deposit returned in order to cover costs of repair or replacement.
Have questions?
If you don't see your favourite flavour or have any queries, don't hesitate to contact me!